The simple deal

Tandem is provided as is. We work hard to keep it running well, but we cannot promise it will never have a bug or a moment of downtime. Tandem has a free plan that stays free, and an optional Pro plan. One Pro plan covers both members of the same household.

Pro prices, billing period, and refund window are shown before you pay. GCash orders are manual and never renew automatically. Stripe card and Apple App Store subscriptions renew through that provider until cancelled, and stay active through the period already paid for.

Lifetime Pro is a single payment, not a subscription. It never renews and is never billed again. It covers both members of the household it was bought for, includes every Pro feature we add later, and lasts for as long as we run Tandem. It cannot be moved to another household or resold. Lifetime comes with a 30-day money-back guarantee: email neil@tandem.my within 30 days of paying and we refund the full amount through GCash. Your household goes back to the free plan, and nothing you made is deleted.

If Pro ends, your household returns to the free limits. We do not delete the letters, moments, games, or other relationship history you already made just because a subscription ends. Refunds follow the window shown at purchase and any additional rights required by your payment provider or local law.

One household is meant for one couple, the two of you. Please do not use a single space as a group account or for a business. You are responsible for what you put in your space and for keeping your sign-in email safe, since that is how you get in.

• Be kind. Do not use Tandem to harass anyone or to store illegal content.
• Do not try to break, overload, or reverse engineer the app.

You can stop using Tandem at any time and ask us to delete your data. We may suspend or close an account that breaks these terms or puts other people at risk.

We may update these terms as Tandem grows. If we make a big change, we will let you know rather than slip it past you.

Questions about these terms? Email us at neil@tandem.my.